Historically, the two things you wanted from a business VoIP provider were a good price, and excellent quality of service. These are still the two biggest factors when selecting a VoiP service, but there is now a third consideration that should be on your checklist: privacy and security.
VoIP phones have come a long way in recent years. Handsets are more affordable; reliability is better; emergency services calls are now possible and fiber networks underlying voice services perform better. At the same time — new considerations have surfaced for many businesses who now rely on data connections or the public internet to carry their voice data. International businesses, especially those with operations in MENA, the Gulf and East Asia must come to terms with government monitoring or blocking voice connections.
In most cases, firewalls have worked well to keep VoIP communications secure and safe from mischief. However, VPN usage is increasingly being requested — and YellowFiber has decided to put all voice services on VPN tunnels going forward in 2017. No fees will be associated with this service upgrade.
SURPRISE — VPNs generally increase the quality of service for VoIP delivery. (who knew, right?) The data is handled via a secure virtual point-to-point connection. VoIP packets are generally somewhat vulnerable to detection and interception without data-encryption efforts. In today’s risk environment, it just makes too much sense to go ahead and protect data streams.
In the past, VoIP data was viewed as a bad match for VPN, because it certainly carried a heavier demand on bandwidth — and if remote sites or users have access to unreliable or slow network connections, this may still be a concern. However, faster speeds and lower latency that comes with greater fiber penetration nationwide have eliminated this consideration for most of the customers we have put on net.
One further point:
When you decide to allow your internet service provider also take on your VoIP services, you can really see some tremendous improvements in quality of service — for obvious reasons. Your site is on the same network as the voice service. There are fewer provider to provider connections to go sour. Additional price breaks make it a no brainer. It can definitely be worth asking how much your ISP can save you (and how much better off on QOS and uptime you’ll be) but putting your voice on net.
As of April 1, 2017 — all YellowFiber VOIP services will be protected with encrypted VPN tunneling. We pride ourselves on being the best business voice and data provider in Washington DC and the Mid Atlantic. We stand behind our network by offering a 100% uptime, guaranteed by SLA on all voice and data contracts.